Contact Us

Contact Us


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Chat
Our chat representatives are ready to assist you online Monday through Friday 8 a.m. to 4:30 p.m. For live help, click chat!

 

Email
For questions or comments that contain confidential or sensitive information (member number, Social Security Number, etc.), please send via secure email. To send a secure email, click on "Contact SEFCU" while logged into your SEFCU OnLine account. From the "Contact Us" option select "Click here to send secure email." Enter your question in the message box and submit it. Your question will be answered during normal business hours.

For general questions and comments that do not contain confidential or sensitive information (member number, Social Security Number, etc.), please email us at [email protected].

 

Phone
Our Member Solutions Center representatives are ready to assist you Monday through Friday, 8 a.m. to 6 p.m. and on Saturday from 8 a.m. to 2 p.m.

 

Toll Free: 800-727-3328
TTY (for hearing and speech impaired members): 518-464-5252

 

U.S. Mail
SEFCU Deposit Address
SEFCU
P.O. Box 12189
Albany, NY 12212

 

SEFCU Headquarters
Kiernan Plaza
575 Broadway
Albany, NY 12207
Please send mail and deliveries to:
700 Patroon Creek Blvd. 
Albany, NY 12206